Service Policies

You may reschedule your appointment at no charge if you notify us at least 48 hours before your scheduled service date. We understand that plans change, and we are happy to accommodate your new preferred date and time at no cost.

If you request a reschedule less than 48 hours before your appointment, a fee of 25% of the total service cost will be applied. This fee covers the time and resources already allocated to your booking.

Cancellations made on the day of service (within 24 hours of the appointment) are subject to a 25% cancellation fee of the total service amount.

If our cleaning team arrives at the scheduled time and is unable to access the property — due to no one being present, locked entry, incorrect access codes, or any other reason beyond our control — the full service amount will be charged. No refund will be issued under these circumstances.

It is the client's responsibility to ensure that someone is available to grant access to the property at the scheduled time, OR that all necessary access information (keys, codes, instructions) has been provided to us in advance.

Due to the nature of our services, all payments are non-refundable once the cleaning service has been completed. We invest significant time, labor, and supplies into every appointment, and our pricing reflects the full value of those resources.

If you are not fully satisfied with the quality of our work, please contact us within 24 hours of service completion. We will evaluate the concern and, at our discretion, offer a complimentary re-clean of the affected area(s) — not a monetary refund.

Full payment or a deposit may be required at the time of booking, depending on the service selected. This secures your appointment slot and covers initial preparation costs.

In the event of a failed, disputed, or reversed payment, J&K Top Cleaning reserves the right to cancel any future bookings associated with that account until the balance is resolved. A $25 processing fee may apply.

Our services are available within our designated service areas in Florida. Bookings outside our coverage zone will not be accepted. Please verify your location is within our service area before completing a booking.

Our team reserves the right to refuse or discontinue service if the property presents unsafe or hazardous conditions (including aggressive pets, extreme clutter, or health risks). In such cases, a partial fee may be charged for the time spent on-site.